At ArenaNuotare.com, we understand that performance in the water depends on having the right swimming and triathlon equipment. That’s why we’ve designed our shipping and returns process to be as smooth as your strokes in the pool.

For our dedicated swimmers and triathletes: We know every second counts in your training. Our shipping and returns policies are crafted to get you the gear you need quickly and make exchanges simple when needed.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping:
    • Carrier: DHL or FedEx
    • Cost: €12.95
    • Delivery Time: 10-15 business days after dispatch
    • Tracking: Included
  • Free Shipping:
    • Carrier: EMS
    • Cost: Free for orders over €50
    • Delivery Time: 15-25 business days after dispatch
    • Tracking: Included

Shipping Destinations

We ship worldwide, excluding some Asian countries and remote areas. If you’re unsure about delivery to your location, please contact us at [email protected] before placing your order.

Returns & Exchanges

We want you to be completely satisfied with your swimming and triathlon gear. If for any reason you’re not happy with your purchase, we offer a straightforward return or exchange process.

Return Policy Details

  • Return Period: 15 days from the delivery date
  • Product Condition: Must be new, unused, with original tags attached and in original packaging
  • Required Documentation: Proof of purchase or order number

Non-Returnable Items: For hygiene reasons, swimwear (costumes) and swim caps cannot be returned if removed from their original packaging. Customized items are also non-returnable.

Step-by-Step Return Process

  1. Submit Your Request

    Email us at [email protected] with:

    • Subject line: Return/Exchange Request – Order #[order number]
    • Your full name
    • Order number
    • Purchase date
    • Items to return/exchange (specify size/color if applicable)
    • Reason for return/exchange
    • Your preference: refund or exchange (specify alternative product if exchanging)
  2. Receive Authorization

    Our team will respond within 2 business days with:

    • Return Merchandise Authorization (RMA) number
    • Detailed shipping instructions
    • Address of our return center in Italy
  3. Ship Your Package

    For swimming and triathlon equipment:

    • Pack items carefully in original packaging
    • Include all accessories and documentation
    • Attach a copy of the return authorization
    • We recommend using a trackable shipping method (return shipping costs are customer’s responsibility)
  4. Return Processing

    Once we receive and verify your return:

    • For exchanges: we’ll ship your new item immediately
    • For refunds: we’ll process within 5 business days

Refund Details

Refunds will be issued to the original payment method:

  • Credit cards (Visa, MasterCard, JCB): 3-10 business days
  • PayPal: 1-3 business days

Note: Original shipping costs are non-refundable unless the return is due to our error.

Exchange Details

For swimming or triathlon equipment exchanges:

  • We’ll ship the new item as soon as we receive your return
  • If the new item costs more, we’ll contact you to arrange payment of the difference
  • For price differences in your favor, we’ll issue a partial refund

Frequently Asked Questions

What if my product is defective?

For defective swimming/triathlon items, contact us immediately. We’ll cover all shipping costs and offer free replacement or full refund.

Can I return a gift?

Yes, but you’ll need the original order number. The refund will be credited to the card used for the original purchase.

How long does an exchange take?

For swimming and triathlon equipment, exchanges are typically shipped within 2 business days of return approval, with standard delivery times.

For competitive swimmers and triathletes: We understand that technical equipment like paddles, fins, or triathlon suits require special attention. If you have specific questions about returning technical gear, don’t hesitate to contact our expert team.

For any other questions about our shipping or return policy, contact us at [email protected] or at our address: Piazza Longo 8, Sabino a mare, IT 53979.

Thank you for choosing ArenaNuotare.com – where your satisfaction matters as much as your performance in the water!